We offer a 30-day window starting on the date of purchase to return any unwanted items acquired in our store. For a refund to be approved, returned items must be in good condition, with no visible or functional damage, and in their original packaging.
If you believe you received a faulty or incorrect product, please refer to section 2 - Warranty Service
If you would like to request a refund, please send us an email at support@thedot.fr.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thedot.fr.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The Dot guarantees its product against defects in materials and workmanship for a period of TWO (2) to FIVE (5) YEARS from the date of original purchase, depending on the product and the exceptions stated below.
If a defect exists, at its option, The Dot will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.
A replacement product/part assumes the remaining warranty of the original product or NINETY (90) DAYS from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes The Dot’s property. When a refund is given, your product becomes The Dot’s property.
The Dot will repair, replace or refund the defective product at its discretion if returned within the warranty period to our service facility together with the proof of purchase stating the date of purchase.
This warranty does not cover any defect, malfunction or failure that occurs as a result of: improper installation; wear and tear; misuse or failure to follow the directions in the product’s manual; abuse; unauthorised disassembly; or use with improper, unintended or faulty equipment. If you drop your product or dip it in water, the warranty will not apply. In no event will The Dot be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever arising out of or related to your use of the product, however caused, regardless of the theory of liability (contract, tort or otherwise). Also, consequential and incidental damages are not recoverable under this warranty.
Return shipments shall be at the customer’s expense, and the return must be accompanied by the original proof of purchase from one of our official sales points. You should track the shipment as appropriate because you are responsible for the product until it arrives at The Dot.
The Dot will, at its option, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured, or is out of stock, at its option, The Dot may replace your product with a similar or better The Dot product.
If your product is defective and covered by our warranty, we will ask you to contact The Dot’s Customer Service at support@thedot.fr along with proof of purchase from one of our official sales points stating the date of purchase.